In the modern era, who doesn’t know about VoIP phone systems? More or less everyone has the idea that VoIP, a short form of voice over internet protocol, converts your voice and sends it using the internet connection. The VoIP phone system launched on the internet in the USA in 1995. It proudly changed the way people were communicating then. This hardware or software based phone system doesn’t require any wire or cord. You don’t need a digital phone to use the system. It simply transforms your analog telephony voice into a digital phone signal, compresses it and then sends it over the internet. The more you know about the VoIP phone system the less you want to use the traditional telephony system. However, in this article you’ll be enlightened about the advantages of using VoIP phone service.
What are the advantages of using a VoIP phone system?
A quite good staff VoIP or Voice over Internet Protocol is full of advantages. If you’re operating a business or making long distance calls very often, it’s a must have for you.
- Cheaper phone calls: One of the major benefits of using VoIP phone systems is cost savings. VoIP uses the internet or broadband connection while making or receiving phone calls that many businesses can appreciate. Believe it or not, it drastically reduces a business’s operating cost. Compared to the traditional telephony system, VoIP let you make unlimited phone calls including long distance calls at a cheaper rate. It’s a great value for money as you can call it a bundle if necessary.
- Outstanding sound quality: In your place if you’ve got a strong internet connection with better bandwidth. You’ll experience outstanding call quality without any interruption. Not only business phone calls. One of your close friends may live in another country. By using a traditional telephony system you can’t communicate properly. If you’ve VoIP, nothing to worry about! It’ll let you make unlimited phone calls smoothly. On the other hand, what if your client can’t hear you properly over the phone? Miscommunication may create misunderstanding. So bring VoIP and let your business flourish.
- Simple conference: Most of the organizations in the USA have employees, partners and clients spreading all over the world. To ensure seamless committee collaboration and effective customer support they may need to conduct virtual meetings or conference calls. But making conference calls using an analog phone system may cost you a lot. But if you have the required hardware, then making conference calls through a VoIP phone system is pretty easy. Just call someone you want, once the first participant is added, press ‘confirm’ and add another one by dialing the number. This way you can add a good number of party and make conference calls.
- Service mobility: Nowadays portability is required for any business or personal communication. The VoIP telephone system provides mobility for business services. An analog telephony system needs a unique number and also the process seems really complicated. VoIP works differently. You can connect mobile users as well as wired telephone users at a time. One can travel from one place to another with a VoIP phone system as long as it’s got great internet connection.
- Extensive features: One of the best advantages of using a VoIP phone system- it’s full of attractive features. Most businesses, especially the small ones, are more into switching to a VoIP system because of the plenty of features. Here, you can customize the features and only pay for that.
- Improved call management: Through this you can hold and route calls. It can even block unwanted calls. The feature eliminates customer’s or client’s dissatisfaction.
- Call forwarding: No matter where the team is! The important calls can be forwarded instantly.
- Auto servitor: It’s really hard to attend lots of phone calls. Using a VoIP phone system won’t let this problem arise. Having an auto attendant feature enables handling calls all the day. An auto-attendant can answer or route all the incoming calls.
- Text messaging: You can make calls through a traditional phone system but what if you want to send text messages to your clients? The VoIP system has a feature, using which you can send business text messages seamlessly.
- Call reject: Not all calls need to be received if not necessary. This features let you reject unwanted calls.
- Analytic calls: To flourish your business, you need to analyze and collect the right customer insight. You can run VoIP phone systems on different devices. All sorts of call data can be processed which includes- a) metrics of call session, b) performance of agents, c) trends of behavior, d) performance of agents and more.
- Call recording: To provide improved customer service, you may have to record calls and VoIP enables that feature.
- Call notifying: You can investigate how your team is acting with the customers. As the feature may send you e-mail notification to you or the assigned employee.
- Call routing: Advanced call routing helps to systemize customer support. An inbound call can be routed according to customer type, purpose, issue or more.
- Voicemail service: Suppose, you’re conducting a meeting and can’t take call from an important client or customer. A voicemail can be sent directly so the client or customer don’t waste their time.
6. Worldwide accessibility: A great advantage of using a VoIP phone system is you can access it from anywhere in the world. It allows your team to telecommunicate so effectively like never before. The voice, fax and data services of the office can be utilized remotely by your employees through the internet.
7. Reliability: VoIP has successfully adopted many businesses around the world. It’s developed itself over years. You don’t really need to think about any security issues while using a VoIP phone system. As the system is highly reliable.
8. Modern technology: VoIP phone systems define modern communication in the modern world. HD voice quality, long distance calls, plenty of features, low cost- there’s nothing you can’t get from this telephony system.
9. Easy installation: By following some steps you can install a VoIP phone system on your own. The cost of hardware is really not expensive. But you have to choose your desired VoIP service provider. Only good VoIP service providers can provide you satisfactory service.
10. Easy maintenance: Once you’ve installed a VoIP phone system for your business. There’s no need of having an in-house technician as the service provider can serve very well. Service providers usually serve 24/7 as per customer’s requirement. No need to pay any extra amount for any malfunction on the service.
VoIP phone systems are considered a fast growing technology in the communication system. Most of the companies in the world, especially in the USA have adopted this service because of its numerous advantages. We’ve already discussed the advantages of using VoIP phone service. However, you won’t be able to get the real taste of using VoIP telephony service otherwise you get it from the best service provider. VoIP SoCAL currently provides outstanding VoIP service in the USA. Therefore, do some research and consult with the professionals to know more about such an amazing phone system. The advantage of using a VoIP phone system over a traditional telephone system is quite extensive that you know by now. So implement this sophisticated communication system in your business and make it flourish.
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